Frequently Asked Questions

Hopefully we can answer your questions. If you have any additional questions about Exchangeo, Please send us a message any time .

01 Is registration required on your site?

No, registration is not required. But if you sign up on our service, you can participate in the cumulative discount program and referral program.

02 How to make an exchange on your site?

You need to choose the direction of exchange and fill out an application for exchange. Click the Exchange button and follow the instructions that you will see in the confirmation window of the exchange request. If you have any questions in the exchange process, please contact the operator via the online help chat.

03 I did not specify a payment note. It is necessary?

When you make an application, you will receive on your monitor exact instructions on what payment you must indicate when making a payment. If this note is not indicated, then we reserve the right to return the amount to the requisites indicated in the application. The procedure can take up to 6 days. At the same time, all commissions are charged to the client.

04 Do you have an affiliate program?

Yes. We have a very clear and transparent affiliate program, according to which you can receive 25% of our earnings for exchanging the users you cited. Remuneration payments are from 1 PMUSD. In your office you can track the operations of your referrals online. You can get acquainted with more detailed information after registration in your Personal Account.

05 What bonuses are for regular customers?

Any registered user, making any exchange, is already involved in the formation of its cumulative discount. After reaching any of the stages of our loyalty program, you will receive a coefficient that is applied to the formation of a more favorable exchange rate just for you at each subsequent exchange. That is, you get a discount on any exchange in any direction. You can get acquainted with more detailed information after registration in your Personal Account.

06 How do I manage my Remitly account?

To make changes to your account information, first go to your account Settings Sign in to your account. Select “Settings”. From “Settings”, select “Profile information”. To change your password Select “edit password”. Enter your current password. Enter your new password twice. Select “change password” to complete and save your changes. To change your address Select “edit address”. Enter your new address. Select “change address” to complete and save your changes. To change your phone number Select “edit phone number”. Enter your new phone number. Select “change phone number” to complete and save your changes. To change your email address Select “edit email address”. Enter your new email address Select “change email” to complete and save your changes.

07 Bitcoin operation is not confirmed for a long time. What does it mean?

Translations in the Bitcoin system may be in a state of "Unconfirmed Transaction" for a long time. Most often this is due to the fact that one of the operations does not take long. According to the rules of the Bitcoin network, such a problem translation is attached to another block and then follows the standard procedure.

08 What are the limitations when exchanging Yandex.Money?

The first exchange Yandex. Money may be made in the amount of up to 10,000 rubles. Exchange will occur 25 hours after payment at the rate at the time of the expiration of the hold. After successful completion of the exchange operation, there will be no restrictions on the period and amount of exchange from this wallet.